Refunds and or Exchanges

From the date of purchase, please enjoy a 30 day exchange or refund period.  We cordially ask that all returning footwear is unworn and be presented in its original packaging.

Should you wish to return or exchange a product beyond this standard, kindly contact us at and we would be pleased to review your concern.

ONLINE returns within Canada are complimentary, within 30 days from the date your received your order.  Please contact us at to request a prepaid shipping label.


Canada: We are pleased to offer Free shipping to all on line purchases, no minimum order is required.  Time frame is 3 to 5 days.  Express shipping is avaialble for a nominal charge.

U.S.: Complimentary on all orders over $100 CA.  For any order under $100 CA, shipping will be calculated at checkout.

All other markets:  Shipping will be calculated at checkout.

“We find buying shoes for parents is almost as daunting as taking kids to the dentist. So we try to remove all of that by doing the homework for the parents and being able to provide them with solutions."

- Luis Roldan, Founder of Bambino Fine Shoes